Distinguish Yourself – Be Responsive

Over the past three weeks, I’ve been sending out quite a few emails and leaving several voice mails for story and presentation pitches on behalf of a client.  As diligent PR professionals do, I created a spreadsheet to track my progress and activity.  Yesterday, I reviewed the overall status and one ugly fact was abundantly…

Creating Client Loyalty: Earn Their Repeat Business and Referrals

Do you ever ask your clients how you’re doing?  What they like?  What they’d like to see improved?  What other work they may have with which you could help? At a recent Legal Marketing Association – Dallas City Group event, a panel of both current and former General Counsel told the audience of attorneys and…

Social Media and the Small Business

So, lately, my business partner in CM2 Marketing, Valerie, and I have been getting involved in social networking using MeetUp.  If you haven’t done any MeetUp networking, you are missing out.  There is a group for every interest and Interest Graphing is the most effective way to market your business, according to Simon Salt, digital marketing…

Are Referred Clients Yours or Not?

Often, solo attorneys and boutique firms rely heavily on referrals from other attorneys for their business. This is referred to passive marketing. Some of these attorneys often quip that they don’t have their own clients. I disagree. You have a unique opportunity to form relationships with these clients, no matter how they came to employ…

Disney’s Approach to Excellence

Here is the last of the columns I wrote from the 2011 LMA National Conference: A member of The Disney Institute delivered the Keynote speech about Disney’s Approach to Business Excellence in the opening session. Who knew that legal marketers could find so much inspiration from and draw so many parallels with an organization that…