Creating Client Loyalty: Earn Their Repeat Business and Referrals

Do you ever ask your clients how you’re doing?  What they like?  What they’d like to see improved?  What other work they may have with which you could help? At a recent Legal Marketing Association – Dallas City Group event, a panel of both current and former General Counsel told the audience of attorneys and…

Achieving Win-Win Relationships with Your Clients

It’s almost time for the 2012 LMA National Conference, which helped me to remember that I had not yet posted a couple of great columns I wrote about last year’s conference. One of the most well attended sessions each year at the LMA National Conference in the General Counsel Panel. In 2011, the panel consisted of Stephen…